Save Time * Save Money * Eat Better

- No more fighting in traffic, waiting at the checkout, tagging along children, taking cabs, and asking family and friends to get your groceries.

- Save on buying impulse items not on the list, transportation costs, and eating out because there is no food.

- Create great meals to eat when the groceries are readily on hand, less use of quick convenience foods. Food carefully selected for the best of quality.

Frequently Asked Questions?

How does the quality of the food I order from Groceries 2 You compare to what I can find at my local grocery store?
You will find the quality of the products the exact same as your local grocery store because that is where we get your groceries, from the local grocery store of your choice.

Can I trust Groceries 2 You to pick my meat, produce and other fresh foods?
Absolutely! Our shoppers will shop for your meats, produce and other fresh foods just as if they were shopping for themselves, including checking for the latest expiration date. If we don't feel that it's good enough for us, why would it be good enough for you? We pride ourselves on customer satisfaction and we believe that if you are not a satisfied customer then you wont be a repeat customer and repeat customers are the livelihood of our business.

Why doesn’t Groceries 2 You provide a list of products available with pictures and prices?
The reason why we do not list product categories, pictures and prices is because we shop at the store of your choice. With hundreds to even thousands of individual grocery stores that carry millions of different products, it would be virtually impossible for us to list every product that every store in the area carries, along with their individual prices. Unlike other grocery delivery services, who allow you to shop from their selection of items, they warehouse their products or have an exclusive partnership with one particular store. We believe in giving the customer the freedom of choice, and along with that freedom of choice is the freedom of choosing the actual products you want as well as the particular store or stores that they come from.

How specific do I have to be on my grocery list?
Because we want you to be 100% satisfied with your experience of using Groceries 2 You, we ask that you be as specific as possible with your grocery list. With thousands of individual grocery items available, product description, when necessary, is important. We want to be sure that we get it right for you for the first time and every time! Please be sure to read our substitution policy on the next line.

Will you substitute items that might not be available?
Yes, unless you specify otherwise! To ensure that your order is completed to your satisfaction, our professional, personal shoppers will use the following guidelines when making substitutions: 1.) If you do not specify a particular brand when you order, the shopper will carefully select one that is of good quality. 2.) If a specific size is not listed, the medium size will be selected. 3.) If the product is out of stock, we will first try to substitute with a different size of the identical product. The next size smaller is selected over the next size larger unless otherwise specified. 4.) If we cannot change size, we will substitute a different comparable brand of the same product. 5.) If it is not possible to substitute a size or name brand, the item will be deleted from the order, and you will be informed at the time of delivery. If you would prefer to not have products substituted or if you would prefer to not have certain products substituted, please indicate this information when placing your order.

Are there any other fees?
Groceries 2 You will charge additional fees for such instances as returned checks or re-delivery. An additional $40.00 charge will be imposed for any returned check and an additional $15.00 charge will be imposed for any order that needs to be re-delivered due to the customer not being available for the original delivery time. If you let us know beforehand we will change your time with no penalty, we understand unplanned things happen.

What are your delivery hours?
Monday- Friday 7:30am- 6:00pm
Saturday 9:00am - 1:00pm

How far in advance do I need to order?
In areas that we provide service, generally we can we offer next-day delivery (if the next-day is a normal delivery day) and in some cases, same-day delivery may be available. However, all available delivery times are filled on a first-come, first-serve basis, and popular times do fill quickly. We do ask that place your order by 7:00 p.m. the night before to better ensure next-day delivery. We do however recommend placing your order several days before your desired delivery date if it is at all possible. You may even place your order up to one week in advance. Please understand that due to the demand of our services, we may not be able to guarantee a next-day delivery but we will do our best to accommodate you for the time of your request.

Do I need to be home to receive a delivery?
Unless other arrangements have been made, someone must be home to receive your order and pay for the groceries and service. Your groceries are shopped for on an individual basis, meaning that we do not shop for anyone else's order at the same time as yours. If no one is available to receive your order, your groceries will be stored appropriately, but you may subject to a re-delivery fee.

How do I pay for my order?
When your groceries are delivered you may pay by cash or personal cheque

What if I receive my order and realize that I ordered the wrong item or I receive an item I didn't order?
Complete customer satisfaction is our number one goal. Along with your grocery order, we give you the actual receipt from the store so you are able to make returns or exchanges. If the mistake is ours, we will make it right by returning or exchanging the product for you, or arranging credit on that or a future order.